Welcome to the zouf.biz site terms and conditions for use. Zouf Limited provides access to the zouf.biz site and sells our products to you subject to the conditions set out on this page. Please read these conditions carefully before using the zouf.biz site. By using the zouf.biz site, you signify your agreement to be bound by these terms and conditions. If you have any questions relating to these terms and conditions before you place an order, please contact us at contact@zouf.biz. This does not affect your statutory rights.

Zouf.biz site and our terms and conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of zouf.biz site or the placing of any order through zouf.biz site from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products not permitted under your local law are not offered to you.

Definitions

“You” means you, the user of the zouf.biz website (“Your” shall be interpreted accordingly). “We” means Zouf Limited (“Our”/”Us” shall be interpreted accordingly).The “site” means the website www.zouf.biz. “United Kingdom” means England, Wales, Scotland, Northern Ireland and the Channel Islands.

Use of the Website

Access

You are provided with access to zouf.biz site in accordance with these terms and conditions and any orders placed by you must be placed strictly in accordance with these terms and conditions.

You must not use the site in any way that causes, or is likely to cause, the site or access to it to be interrupted, damaged or impaired in any way. You understand that you, not Zouf Limited, are responsible for all electronic communications and content sent from your computer to us and you must use the site for lawful purposes only.

You must not use the site for any of the following:

• For fraudulent purposes, or in connection with a criminal offence or other unlawful activity to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any spam.
• To cause annoyance, inconvenience or needless anxiety
• To manipulate transactions in a way that is unfair to other users or to zouf.biz.

Registration

If you use the site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner.

You warrant that:

• The personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects
• You will notify us immediately of any changes to the personal information by contacting us at contact@zouf.biz. You can access and update much of the information you provided us with your account area of the website.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the terms and conditions by you or any other liabilities arising out of your use of this site, or the use by any other person accessing the site using your shopping account and/or your personal information.

Our Rights

We reserve the right to:

• Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the website.
• Change these terms and conditions from time to time, along with any other policies on the zouf.biz site, and your continued use of the site (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the conditions then you must immediately stop using the site.

Third party links

To provide increased value to our users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website, we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitations) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of, or reliance on, any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Electronic communications

When you visit zouf.biz or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Privacy

Please review our Privacy Policy, which also governs your visit to zouf.biz, to understand our practices.

Purchase of Products

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Contract

The technical steps required to create the contract between you and us are as follows:

• You place the order for your products on the zouf.biz site by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the zouf.biz site.
• We will acknowledge your order by automatic email, specifying the goods that you have ordered and the appropriate payment made. On receipt of our email, please inform us as soon as possible if you think any details may be incorrect.
• Completion of the contract between you and us will take place on the dispatch to you of the products ordered, unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions set out below.

Non-acceptance of an order may be a result of one of the following:

• The product you ordered being unavailable from our supplier
• Our inability to obtain authorisation for your payment
• The identification of a pricing or product description error
• You do not meet the eligibility to order criteria set out in the main terms and conditions

The contract will be concluded in English.

If you want to order a product to a country not shown when you place an order, please send us your query at contact@zouf.biz.

Purchases

The zouf.biz site uses PayPal, a secure payment processor for the safe collection of your payment details. PayPal (www.paypal.co.uk) has been approved by a number of banks to facilitate Internet transactions on our behalf.

Transactions are processed by Paypal on its secure site; please note that you do not need a Paypal account to use your credit or debit card; you will also be given the option to pay with Paypal account if preferred.

When paying online, after clicking on “Make Payment”, you will automatically be transferred to Paypal secure site where your personal information (including your credit or debit card numbers) will be protected by a Secure Sockets Layer (SSL). You will see an on-screen padlock during the checkout process, denoting a secure transaction. Any payment information you enter onto the PayPal website is stored on its server and is heavily protected. PayPal does not give your credit or debit card details to Zouf Limited.

You may order online using your credit or debit card (we accept Visa, Switch, Mastercard, Solo, Maestro, and PayPal).

We can also accept postal payments by personal cheques (British accounts only) or crossed Postal Order, both types of payments to be in British pounds sterling. Cheques and Postal orders should be payable to Zouf Limited. Please write your name, postal address and cheque guarantee card number on the reverse of the cheque.

All prices shown on our website are in British pounds sterling, inclusive of any VAT, duties or other taxes applicable to the item. Customers outside the United Kingdom are responsible for paying any local import taxes or duties levied on goods delivered from France.

Shipping

When you buy an item at zouf.biz, your products purchased are shipped directly from any one or more of our approved suppliers located in France. Each supplier has its own shipping terms and costs. To make it easier and more cost effective for you, zouf.biz has set up a fix shipping cost worked on the average weight for the whole order, disregarding the method of shipment and whether it comes from multiple suppliers or not. Your products may also arrive separately, but this won’t make your shipping cost more expensive.

Timing

Dispatch and delivery times vary according to the item and the supplier. It could take from 4 to 10 working days of the order being placed; working days are Monday to Friday, excluding French public holidays. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. We will also send you a shipping confirmation email for every product ordered.

If you are ordering a product to be delivered in a country not shown, please send us an email at contact@zouf.biz and we will provide you with a shipping cost.

If you have any special delivery requirements or would like to add a note for the shipper, you can do this during the check out process. Once the order has been placed, there is no opportunity to add further notes and you should contact us for further support.

Order not received

If you have not received your order at the date confirmed in our email confirmation dispatch, please contact us at contact@zouf.biz. We will investigate with our French suppliers and appropriate shippers.

Contract cancellation

Under the terms of the UK Distance Shipping Regulations, you are entitled to a statutory cooling-off period of 7 business days. To do so, you must let us know in writing of your decision to cancel within that 7 day period, and this should be done by sending an email to contact@zouf.biz, including your full name, postal address and the product reference.

Items that are expressly made-to-order are exempt from this and are not entitled to be returned in accordance with Distance Shipping Regulations. We can only accept the return of opened items if they are faulty, damaged or incorrect.

If you do cancel the contract within this time and that the product has not yet been dispatched, any payment made by you will be refunded in full. We will contact you by email when the refund has been made. If your order has been dispatched or if you have already received the goods, please refer to the section “Returns”

Returns

If you wish to return goods to us for a refund, you will need to inform us of your intention within 7 working days of receiving the goods. This should be done in writing, by sending an email to contact@zouf.biz. Your email should include your full name, postal address, the invoice number and your reason for returning the goods. We will acknowledge your email and you are required to return the goods to us within 7 working days of the date of our email. Our email will provide you with a return address.

Zouf Ltd requires the goods are returned to us in the same conditions you received it, with all packaging and shrink wrap intact. It is your responsibility to take care to ensure that goods being returned are protected and securely packed. We will not be able to give refunds on goods damaged whilst being returned to us because they have been insufficiently packed and protected. The original delivery note should be enclosed with the goods. You are strongly recommended to obtain proof of posting as we cannot accept liability should the goods be lost during their return to us.

Once we have received the goods and are able to confirm that the above conditions have been met, a refund will be made. We will contact you by email to advise you of this. Refunds will only be made to the original purchaser, using the same method by which the original order was paid.

Items returned within the seven-day cooling off period

By law, customers located in the European Union, including the UK, purchasing goods from suppliers located in France, also have the right to withdraw from the purchase of an item within seven days of the day after the date the item is delivered. Where you are withdrawing from your purchase within the seven days working day cooling-off period, and there has been no error on our part, we will refund the cost of the item as follows:

• Where you are returning an item that was part of a larger order, we will refund the cost of the item and the charge for delivery of that particular item.
• Where you are returning an entire order, we will refund the cost of the items for the entire order returned excluding the delivery charge.
• Where we collect an item from you, we reserve the right to recover the costs of collection from you.
• We will not refund your costs in returning the items to us and other services provided to you in connection with your purchase such as the cost of gift wrapping, unless you return the item to us because of an error on our part or because it is defective.

Items returned because they are incorrect, damaged or defective

If you are returning an item because of an error on Zouf’s part or because it is damaged or defective, we will refund the delivery charge incurred in sending the item to you and pay your costs of returning it to us. Please, obtain a receipt of delivery in order to secure a refund for your delivery costs.

Zouf Ltd will check all items returned as damaged or defective. In the event we find no fault, we reserve the right to re-charge you for the item(s) and to recover our fees and expenses from you.

Made-to-Order/Measure, or Personalised Items returns and refunds

In accordance with Distance Selling Regulations 2000, Zouf Ltd reserves the right not to offer refunds on items that have been designed or personalised at the customer’s request.

If you receive a made-to-order or bespoke item that is damaged or defective, you should contact zouf.biz immediately, within 7 business days, quoting your order reference number and explain the issue with the item. In the event of Zouf sending a replacement for a damaged or defective item, you must return the item to us within 7 days of the date on which Zouf Ltd confirms we will issue a replacement. If the item is not received within this date, Zouf Ltd reserves the right to charge the price of the replacement item to the payment card used for the original order.

Other Items which cannot be returned for a refund for hygiene and safety reasons unless they are faulty.

• Perishable items
• Cosmetics
• Jewellery
• Clothes damaged in the wash

Description of Products

All items offered for sale on zouf.biz have been carefully pre-selected by Zouf Ltd from approved French suppliers. Items are described by the French suppliers and translated into English by us. We take every care to ensure the description and specification of our products is correct at the time of publication. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

If you have a query regarding the description of any item prior to making a purchase, please contact us for assistance at contact@zouf.biz.

Alcohol

In accordance with UK legislation and under the Licensing Act 2003, it is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18, or liqueur chocolates if you are under the age of 16.

In accepting these Conditions you agree to provide Zouf Limited truthful and accurate information and act in accordance with the Licensing Act 2003.

Prices shown on Alcohol are inclusive of any VAT, duties or other taxes applicable to them. In order to comply with Customs and Excise Regulations, you agree to notify Zouf Limited immediately of their arrival indicating if there are any discrepancies such as shortage, surpluses, wrong product from the Purchase Order.

Alcohol abuse is dangerous for your health; consume in moderation.

General

Intellectual property and right to use

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright of Zouf Ltd or its content and technology providers or their respective owners.

You acknowledge and agree that the material and content contained within the zouf.biz site is made available for your personal non-commercial use only and that you may (if necessary to make a purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the site is strictly prohibited.

You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content. If you become aware of such distribution or commercial exploitation, you agree to notify us immediately.

Compliance with laws

Zouf.biz site may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the site and any transactions conducted on or through the site.

Limitation of liability

While we will use reasonable endeavours to verify the accuracy of any information we place on the zouf.biz site, we make no warranties, whether express or implied in relation to its accuracy. The site is provided on a “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the site, or any transaction that may be conducted on or through the site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage of trade.

We make no warranty that the zouf.biz site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the site. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the site.

To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products. This does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

We will not be liable, in contract, tort (including without limitations, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

• Any economic losses (including without limitations loss of revenues, profits, contracts, business or anticipated savings);
• Any loss of goodwill or reputation;
• Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the conditions

Nothing in the conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

Force majeure

We shall be entitled, without liability on our part and without prejudice to our other rights, to terminate any contract for the supply of our products or any unfulfilled part therefore or at our option to suspend or make partial delivery, if fulfilment of our obligations is prevented, hindered or delayed, whether directly or indirectly by our inability to obtain supplies of products.

Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Survival

Each provision of the condition shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or enforceable in any circumstances.

Termination

We reserve the right immediately to terminate your use of the zouf.biz site if you breach or we have reasonable grounds to believe that you are likely to breach these terms and conditions or you otherwise engage in conduct which we determine according to our discretion to be unacceptable.

Entire agreement

These conditions govern our relationship with you. You confirm that, in agreeing to accept the conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these conditions and you agree that you shall have no remedy in respect of any representation. Your statutory rights are not affected by these terms and conditions. Nothing in this clause shall limit or exclude our liability in respect of fraudulent or negligent misrepresentation whether or not such has become a term of the conditions.

Governing Law and Jurisdiction

These Terms and Conditions and any contract between us shall be governed by and construed in accordance with the laws of England and Wales, and the Courts of England and Wales shall have jurisdiction over any disputes between us.

Contact

Registered office:

Zouf Limited

169 Franciscan Road

London SW17 8DJ

United Kingdom

• Registered in United Kingdom
• Company No. 7168478
• United Kingdom VAT Reg. No. 989 8946 09

You can contact us by visiting www.zouf.biz.com/ContactUs or contact@zouf.biz