Delivery & Returns

1 Delivery

Please note that the below delivery information applies to orders placed online through Zouf.biz or telephone orders. Unfortunately, we do not deliver to UK BFPO or UK PO box addresses.

Delivery Timing

1.1 Please note that Zouf.biz cannot guarantee specific delivery dates and therefore please allow up to 8 working days for delivery within the UK and Europe and 15 working days for International delivery unless alternative dates are stated in the product description. Working days are Monday to Friday, excluding UK and French public holidays. We are unable to guarantee delivery earlier that this time frame.

1.2 This is subject to goods being in stock and payment authorisation.

1.3 If you have any special delivery requirements or would like to add a note for the shipper, you can do this during the check out process. Once the order has been placed, there is no opportunity to add further notes and you should contact us for further support.

1.4 Fresh Products: If you are not going to be at home to receive your delivery, please leave special delivery instructions for the delivery driver by inputting your requirements in the "Comment" box during the checkout process. Our Courier Service will also send you SMS and/or Email messages confirming your tracking details and expected delivery times. These also give you an opportunity to choose for your delivery to be put in a "safe place", or delivered to a neighbour if you are not available. We cannot accept responsibility for miss deliveries on fresh products

Delivery Charges

When you buy an item at Zouf.biz, your products purchased are shipped directly from any one or more of our approved suppliers located in France. Each supplier has its own shipping terms and costs. To make it easier and more cost effective for you, Zouf.biz has set up a fix shipping cost worked on the value for the whole order, disregarding the method of shipment and whether it comes from multiple suppliers or not. Your products may also arrive separately, but this won’t make your shipping cost more expensive.

We deliver a wide selection of our online products to over 40 countries worldwide. However, we regret we do not deliver perishable products outside UK and Europe and certain other products are not exportable

Zouf.biz cannot be held responsible should local customs authorities wish to confiscate any particular item ordered, or charge any import duty on such items. The recipient is responsible for paying the duty. Zouf.biz cannot be held responsible for any import duties payable on orders made and recommends that all customers make themselves aware of such local charges before ordering.

2 Returns

Return of any items will be subject to Zouf.biz' standard terms and conditions for online purchases. If you would like to discuss the return of any item, or have any further questions about our returns policy, please contact us at contact@zouf.biz, stating your wish to cancel the order, or phone on +44 20876712694.

If your order has already been dispatched, please refer to our online terms & conditions. Please be aware that for reasons of hygiene, certain items are non-returnable.

Return of any items will be subject to Zouf.biz standard terms and conditions for online purchases.

For our full returns policy, please refer to our Terms and Conditions.

3 Save the Planet

We proudly reuse shipping materials when we can to help cut down on waste and to bring our customers the lowest possible prices!