The Information we Collect
We collect personally identifiable information relating to you including name, address, phone number, e-mail address, credit/ debit card information ('Personal Information') in the following situations:
Information you provide:
When you register on the Website for an online account or otherwise contact us to obtain information relating to us or our services (including when you update the 'Your Online Account', 'Your Address Book' or 'Your Order Details' section of the Website, communicate with us by phone, e-mail or otherwise, complete a questionnaire or competition entry form;
Information collected automatically using 'cookies':
Whenever you interact with the Website, we receive and store certain types of information using 'cookies'. We describe how we use 'cookies' below.
Information from other sources
We receive information from third parties we use in providing services to you from time to time (including delivery and address information from our carriers and account and credit history information from credit bureaux and sources we use to process payments.
How we normally use the information about you
We will only use your Personal Information for the purpose(s) for which you provide it to us - including, for example, to:
- respond to your enquiries;
- handle orders, deliver items and process payments;
- communicate with you about orders, products, services and promotional offers,
- update our records and maintain any on-line account you may have with us;
- prevent or detect fraud or abuses of our Website; and
- enable third parties to carry out technical, logistical or other functions on our behalf.
From time to time we employ other companies to perform functions on our behalf including fulfilling orders, delivering packages, sending customer communications, analysing data, processing credit card payments and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
Promotional offers: if you have consented in advance we send you information on our promotional offers and those offered by other businesses. If you no longer want to receive such offers, please notify us by email email@example.com.
Fraud / Credit Risk: Where necessary to prevent fraud or reduce credit risk we may exchange your Personal Information with other companies and organisations; With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share your information.
Collection of Information by Third-Party Sites
Our Website may contain links to other websites whose information practices may be different to ours. You should consult the privacy notices of those third party sites as we have no control over information that is submitted to, or collected by them.
We employ security measures to prevent unauthorized access to information that we collect online.We use a secure online order form for all purchases made via the Website. All data transmitted via this form (including credit card details) is 128bit encrypted so it transmitted securely. To verify this, when placing an order using the Website a padlock will appear in your browser. It is normally in the status bar, towards the right hand side, at the bottom of your browser window. You can double click this padlock to verify that the secure certificate has been issued to the Website. Our security is guaranteed by the certificate provider, Verisign. Please note that email correspondence with us is in free format text and cannot be encrypted. Accordingly please do not send any sensitive information such as credit card details or passwords via email.
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the 'fetime' of the cookie, and a value, usually a randomly generated unique number.When you visit our Website we send you a cookie.
Cookies may be used in the following ways:To enable the personalisation features on our Website (which give you the ability to recall recently viewed pages and see information which you have input on line).To compile anonymous, aggregated statistics that allow us to understand how users use our Website and to help us improve the structure of our Website. We cannot identify you personally in this way.
Disabling / Enabling Cookies
You can accept or decline 'cookies' by modifying the setting in your browser. Please note that if you disable 'cookies' you may not be able to use all the features of our Website.
Revisions to this Privacy Statement
How to Contact us
Controller of Your Information
Information which you provide to us or we gather from the Website is controlled primarily by:Zouf Limited
Registered office:169 Franciscan Road, London SW17 8DJ