1 How do I know if my order has been received?
After placing an order with Zouf.biz, you will be sent an email to acknowledge that we have received your order.
If, for any reason you have not received an email, please check your spam and / or junk mail folders. If there is no e-mail in there and you require one, please contact us.
2 How do I track my order?
You are able to track your parcel online by simply clicking the link shown on your confirmation of dispatch email or alternatively by logging on to your Zoug.biz account and selecting 'Order History'.
3 How do I cancel/change an order?
Changes to the contents can be made by you at any point whilst placing your order. Once you have confirmed your order and made payment, we regret to advise that no changes can be made to the contents of the order.
If you have selected the incorrect products, please review our returns procedures.
Please contact us immediately with any issues you have and we will do our best to help you. Please note, at this time we are unable to guarantee successful cancellation of the order and advise that you please check your order carefully before you confirm.
Please click here for further information and to see our terms and conditions.